Velobet Responsible Gambling Tools and Help

Responsible Gambling at Velobets Casino

At Velobets Casino, we provide a small set of concrete tools so play stays within limits a player sets themselves, alongside access to independent help organisations. Below is a summary of what is available and how each tool works.

Each tool can be requested independently, and support is available around the clock if a player has questions about any of them.

Tools to Help You Stay in Control

We built these tools so that account activity can be adjusted whenever a player feels it is needed, without having to close an account permanently. Account limits are the first line of control and can be set directly through the account at any time. If a shorter break is what's needed, a time-out can be requested through our 24/7 support team, and the account reopens automatically once the chosen period has passed, with no extra request required to resume play.

Self-exclusion and longer breaks

For a longer break, self-exclusion can be requested by email and runs from a minimum of 6 months up to a maximum of 5 years. If no specific length is given, the default period applied is 6 months. This option is intended for players who want a firm, non-reversible pause rather than a short cool-down.

Independent help organisations

Outside of the tools on the account itself, we point players toward independent support bodies, including Gamblers Anonymous, GamCare and Gambling Therapy. These organisations operate separately from Velobet and can offer guidance beyond what account settings alone provide. For households wanting to restrict access to gambling sites generally, parental control software such as Net Nanny, CyberPatrol or CYBERsitter can be installed on a shared device.

Getting Set Up With Limits and Support

Putting a control in place takes a short request through the account or support team. Here is how the main options are typically used:

• Set an account limit directly in your account settings to cap activity going forward.
• Contact 24/7 live chat or email to request a time-out; the account reopens automatically once the period you chose ends.
• Email our team to request self-exclusion for a period between 6 months and 5 years; 6 months applies by default if none is specified.
• Reach GamCare, Gamblers Anonymous or Gambling Therapy for independent guidance separate from your account.
• Install Net Nanny, CyberPatrol or CYBERsitter on a shared device to restrict access for other household members.
• Remember the minimum age to hold an account is 18, in line with our terms.

Any of these steps can be combined, and support is reachable at any hour if you are unsure which option fits.